Terms and Conditions

GENERAL TERMS & CONDITIONS

Tevo provide their services to you subject to the following conditions (“Terms”). If you visit or shop at Tevo, you accept these conditions. Please read them carefully. In addition, when you use any current or future Tevo service or visit or purchase from any business affiliated with Tevo, whether or not included in the Tevo Website, you also will be subject to the guidelines and conditions applicable to such service or business.

These Terms explain the conditions applicable to how you will use the Website and our services. Please read these Terms carefully before using the Website or our services. We will assume you have read and understood these Terms if you continue to access or make use of our Website or our services.

Please pay specific attention to the BOLD paragraphs of these Terms. These paragraphs limit our risk or liability, constitute an assumption of risk or liability by you, impose an obligation on you to indemnify us or is an acknowledgement of any fact by you.

The terms "user", “you" and “your” are used interchangeably in these Terms and accordingly refer to you, as our customer. Accordingly, the terms “us”, “our” or “we” refers to Tevo or our possession.

OUR SERVICES

We are a passionate South African business specialising in the sourcing, development, marketing and distribution of innovative, high-quality products.

REGISTERING AN ACCOUNT WITH US

Creating an Account: To purchase from our store, we require you to create an account with us when checking out. We ask you to provide us with all the requested information in the on-boarding process including your contact and delivery information.

Accurate Information: When signing up you agree to provide true, accurate, current, and complete information and to update this information as and when it changes. To protect your privacy and security, we take reasonable steps to verify your identity by requiring your password together with your email address to grant you access to your account and information. Please update your information yourself through your profile or contact us to view or change your personal information provided.

Warranty: If you use this Website, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. Tevo does sell products for children, but it sells them to adults, who can purchase with a credit card. If you are under 18, you may use Tevo only with involvement of a parent or guardian. Tevo and its affiliates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.

Unlawful Access: Please let us know if you have reason to believe that your profile is no longer secure (for example, in the event of a loss, theft or unauthorised disclosure or use of your username, password, or any payment card information) to avoid possible liability for any unauthorised charges to your account.

DATA PROTECTION AND PRIVACY

Your use of this Website and our services is also subject to our Privacy Policy. By using our Website or services, you consent to the collection, processing, storage, and sharing of your personal information as outlined in the Privacy Policy, in compliance with the Protection of Personal Information Act, 2013 (“POPIA”).

We are committed to protecting your privacy and ensuring that your personal information is processed lawfully, fairly, and transparently. For more information on how we collect, use, and safeguard your data, please refer to our Privacy Policy available at link to Privacy Policy.

PAYMENT TERMS

Purchasing: To purchase from the Website, you must use the relevant links and prompts and pay the total purchase price listed when you checkout. This will initiate a contract of sale between you and Tevo.

Invoices: We will email you a tax invoice for your transaction once an order is fulfilled.

VAT: All advertised prices are inclusive of Value Added Tax (“VAT”) and exclusive of delivery charges and any other applicable taxes/fees, unless otherwise stated and required by law. Any such additional charges and VAT which will apply to a transaction, will be clearly indicated to you upon check-out.

Secure Payments: We are committed to providing secure online payment facilities. All transactions are encrypted using appropriate encryption technology as operated by our authenticated payment service provider. In this regard, the terms and policies of the payment service provider will apply to you when you use their services.

Limitation: Your right to use our Website is subject to any limits we or your credit card issuer may establish. If payment cannot be charged to your payment card or a charge is returned for any reason, including chargeback, we reserve the right to either suspend or terminate an order placed.

Promotional Offers: We may, from time to time, provide certain users with promotional offers and discounts that may result in different amounts charged for the same or similar services or the option of receiving complimentary products with your order. You agree that such promotional offers and discounts, unless also made available to you, shall have no bearing on your use of our services or the fee/s applicable to you.

CONDITIONS OF SALE

Ordering: You may place an order for any product on the Website, which we may accept or reject. Acceptance of an order depends on product availability; the correct information being displayed about the product (its price and composition) and receipt of payment or payment authorisation by us.

Acceptance: We will indicate the acceptance of your order by having our team deliver the product to you. Only at that point will an agreement of sale between us come into effect (the “sale”). Where we cannot fulfil your order, we will indicate this to you by cancelling it and, as soon as possible thereafter, refunding you for the amount you paid.

Cancelling: Prior to acceptance, you may cancel an order at any time by contacting us directly. After delivery, you may return any product only in accordance with our Shipping & Delivery Terms.

Order Reservation: Placing any product in your shopping cart without completing the purchase will not reserve the item for you and will not constitute a sale. Items may therefore be removed from your shopping cart if stock is no longer available, or the price might change without notice to you. You cannot hold us liable if such products are not available or is not available at the same price when you complete or attempt to complete your purchase.

Stock availability: You acknowledge that stock of all products on offer is limited, and that pricing may change at any time without notice to you. We cannot guarantee the availability of stock. When products are no longer available after you have placed an order, we will notify you and you will be entitled to a full refund of any amount already paid by you for such product.

Errors: We take all reasonable efforts to accurately reflect the description, availability, composition, materials, product origins, purchase price and delivery charges of our services on the Website. You are encouraged to verify product details, pricing, and availability before placing an order. However, should there be any errors of whatever nature on the Website, we reserve the right to correct such errors or inaccuracies and to update information as necessary without prior notice. We will not be liable for any loss, claim or expense relating to a transaction based on any error. If a product offered by Tevo itself is not as described, your sole remedy is to return it in unused condition.

Sales are Final: You must pay the full price of the product to reserve and purchase the product. All products sold are final, subject to our Returns Policy.

Confirmation: After placing an order, you will receive an automated response confirming your order, as well as an invoice for the transaction. You may contact us via email to obtain a full record of your transactions. We may also send you additional email communications about your order and payment where required.

RISK OF LOSS

All items purchased from Tevo are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

ELECTRONIC COMMUNICATIONS

When you visit Tevo or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on our Website. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

We reserve the right not to respond to any email or other data message that contains obscene, threatening, defamatory or otherwise illegal, unlawful, or inappropriate content, and to take appropriate action against the sender of such email or data message if necessary.

Messages sent over the internet cannot be guaranteed to be completely secure as they can be intercepted, lost, or corrupted. We are therefore not responsible for the accuracy or safety of any message sent by email or over the internet.

RESPONSIBILITIES AND WARRANTIES

By using the Website and/or our services, you warrant that:

you have read and agreed to these Terms and will use the Website in accordance with them;
you have not made any misrepresentations and the information provided in the registration or purchase process about you and/or your status is true, accurate and complete in every aspect;
you are above the age of 18 (eighteen) years old and have the legal capacity to understand, agree with and be bound with these Terms;
you lawfully possess and submit all information to Tevo for its use thereof to provide our services;
you will not post, upload, replicate or transmit any abusive content on the Website or through communications that is or could reasonably be considered to be threatening, harassing, defamatory, abusive, racist, sexist, discriminatory, in breach of confidence, or in breach of privacy;
you will not send any unsolicited electronic messages or use any software, routine or device to interfere or attempt to interfere electronically or manually with the operation or functionality of the Website;
you will not infringe the intellectual property or other rights of any third party or Tevo;
you will not use the Website for any commercial purpose other than as expressly provided for by Tevo;
you will not use the Website to breach any applicable law or regulation or perform or encourage any illegal activity;
you will not facilitate or assist any third party to do any of the above.

Failing which, such action will be deemed a material breach of these Terms.

Connected Devices: The Website is only available on compatible devices connected to the internet.

Breach of Terms: We reserve the right to deny you access or cancel orders if you breach these Terms.

COPYRIGHT

All content included on our Website is the property of Tevo or its content suppliers and protected by international copyright laws.

LICENSE AND SITE ACCESS

Tevo grants you a limited license to access and make personal use of this Website. You may not reproduce, duplicate, copy, sell, or exploit any portion of the Website without express written consent.

UPDATES

We reserve the right to make improvements or changes to the Website at any time without notice.

THIRD PARTY IP

Use of third-party intellectual property is subject to their respective terms and conditions.

REVIEWS, COMMENTS, COMMUNICATIONS, AND OTHER CONTENT

Visitors may post content as long as it is lawful and not harmful. By posting, you grant Tevo a nonexclusive, royalty-free, perpetual license to use such content.

THIRD PARTY LINKS

We may provide links to third-party websites but are not responsible for their content or practices.

DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY

THIS SITE IS PROVIDED BY TEVO ON AN "AS IS" AND "AS AVAILABLE" BASIS.

YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK.

TEVO DISCLAIMS ALL WARRANTIES AND WILL NOT BE LIABLE FOR DAMAGES ARISING FROM USE OF THIS SITE.

APPLICABLE LAW

These Terms are governed by the laws of the Republic of South Africa.

DISPUTES

Disputes shall first be resolved amicably. If unresolved, they will be submitted to arbitration in Durban, South Africa.

TERMINATION

We reserve the right to restrict or terminate your use of our services if you breach these Terms.

NOTICES

Tevo: info@tevo.co.za
User: details provided at registration

GENERAL

Relationship Between the Parties: No partnership or agency is created.

Force Majeure: Neither party is liable for delays caused by events beyond control.

Change Without Notice: Terms may change at any time.

No Indulgence: Leniency does not waive rights.

Headings as Reference: Headings do not affect interpretation.

Failure to Pay: Legal costs may be recovered for non-payment.

Severability: Invalid provisions do not affect the rest.

Prohibited Provision: Any unlawful clause is subject to severability.